The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Monitor passenger behaviour |
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Completed |
Evidence:
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Facilities and transportation units under surveillance are regularly monitored to identify and record inappropriate behaviour |
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Completed |
Evidence:
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Potential problem situations are quickly identified and steps are taken to defuse the situation in accordance with agreed procedures |
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Completed |
Evidence:
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Incidents that breach legislation are identified and appropriate action is taken |
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Completed |
Evidence:
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Surveillance equipment is operated within legal and workplace parameters |
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Completed |
Evidence:
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Identify and resolve disruptive/unlawful activity |
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Completed |
Evidence:
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Nature of disruptive/unlawful behaviour is accurately assessed and, where possible, conflict is resolved using relevant conflict resolution strategies |
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Completed |
Evidence:
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Hazards are identified, risks are assessed and control measures are implemented |
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Completed |
Evidence:
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Procedures are followed to isolate offender/s and to minimise disruption to other passengers where appropriate |
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Completed |
Evidence:
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Assistance is sought from other staff and external support services as required |
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Completed |
Evidence:
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Situation is resolved and follow-up action is implemented in accordance with appropriate workplace rules, regulations and guidelines |
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Completed |
Evidence:
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Take action to control unlawful behaviour |
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Completed |
Evidence:
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Nature of offence and behavioural consequences are clearly communicated to offender/s |
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Completed |
Evidence:
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Staff involvement in apprehending offender/s is undertaken within legal and workplace parameters |
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Completed |
Evidence:
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Report and document incident/s |
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Completed |
Evidence:
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Incidents are reported using appropriate document format in accordance with workplace policies and procedures |
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Completed |
Evidence:
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Documentation is drafted in accordance with workplace rules, regulations and guidelines |
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Completed |
Evidence:
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